How to Ask Glassdoor to Delete a Review

Why You Might Need to Delete a Glassdoor Review

What Happens When You Ask Glassdoor to Delete a Review?

If you ask Glassdoor to delete a review, they will first review the request to determine if the review violates their community guidelines or terms of service. If the review does not violate their guidelines or terms, Glassdoor is unlikely to remove it. However, if the review does violate their guidelines or terms, Glassdoor may remove it.

If Glassdoor does not remove the review, you still have the option to respond to the review publicly, in a professional and constructive manner. This can help provide your perspective on the situation and can also show others reading the review that you are proactive and take feedback seriously.

If you believe a review violates Glassdoor’s guidelines but they do not agree, you can flag the review for further review by Glassdoor’s content moderation team. However, the review will only be removed if it is found to be in violation of their guidelines.

Understanding Glassdoor’s Content Guidelines

Glassdoor’s content guidelines are designed to ensure that the platform remains a valuable resource for job seekers and employees, while also protecting the rights of companies and individuals. Here are some key points to keep in mind when creating or reviewing content on Glassdoor:

1. Authenticity: All content on Glassdoor should be authentic and based on the reviewer’s own experiences. Reviews should not be fake or fraudulent, and reviewers should not be incentivized or paid to post reviews.

2. Respectfulness: All content on Glassdoor should be respectful and constructive. Personal attacks, hate speech, and discriminatory language are not allowed.

3. Relevance: All content on Glassdoor should be relevant to the job or company being reviewed. Reviews should not be used to promote a political agenda, advertise products or services, or promote unrelated content.

What Reviews Are Allowed on Glassdoor?

Glassdoor allows a variety of reviews on its platform, provided they meet their content guidelines. Here are some examples of reviews that are allowed on Glassdoor:

1. Reviews from current or former employees: Glassdoor is primarily a platform for employees to review their current or former employers. These reviews can cover a wide range of topics, from the company’s culture and values to its compensation and benefits.

2. Reviews from job applicants: Glassdoor also allows job applicants to review their interview experiences, including the interview process, the interviewer’s behavior, and the company’s communication and follow-up.

3. Reviews from contractors or freelancers: Glassdoor allows reviews from contractors or freelancers who have worked with a company on a project or assignment.

Prohibited Content on Glassdoor Reviews

Glassdoor has a set of community guidelines that prohibit certain types of content on its platform. Here are some examples of prohibited content on Glassdoor:

1. Fake or fraudulent reviews: Glassdoor does not allow reviews that are fake or fraudulent, or that are posted by individuals who have been paid or incentivized to post reviews.

2. Spam or solicitation: Glassdoor prohibits spam and solicitation on its platform, including advertising or promoting products or services.

3. Personal attacks or hate speech: Glassdoor does not allow reviews that contain personal attacks, hate speech, or discriminatory language.

4. Confidential or sensitive information: Glassdoor prohibits reviews that disclose confidential or sensitive information about a company or individual, such as financial information, trade secrets, or personally identifiable information.

Finding and Identifying the Negative Review

Finding and identifying negative reviews on Glassdoor can be a useful way for companies to identify areas where they may need to improve their employee experience or address specific concerns. Here are some tips for finding and identifying negative reviews on Glassdoor:

1. Search for your company: The first step to finding negative reviews is to search for your company on Glassdoor. You can use the search bar on the Glassdoor homepage to find your company’s profile.

2. Look at the overall rating: The overall rating of your company can give you an indication of how satisfied employees are with their experience. If your company has a low overall rating, there may be negative reviews to look for.

3. Sort by rating: You can sort reviews by rating, with the lowest-rated reviews appearing first. This can be a quick way to identify negative reviews.

4. Read the reviews: Once you have identified negative reviews, read them carefully to understand the specific issues that employees are raising. Look for patterns or recurring themes in the reviews.

5. Look for constructive feedback: Negative reviews can also provide constructive feedback that can help you improve your employee experience. Look for specific suggestions or recommendations that employees have made

How to Locate the Negative Review

o locate negative reviews on Glassdoor, you can follow these steps:

1. Go to the Glassdoor website: Open your preferred web browser and navigate to the Glassdoor website at www.glassdoor.com.

2. Search for your company: Use the search bar on the Glassdoor homepage to find your company’s profile. Type in the name of your company and hit “Enter” or click the magnifying glass icon.

3. Scroll down to the Reviews section: Once you’ve found your company’s profile, scroll down to the Reviews section.

Determining if the Review is Inaccurate or Defamatory

Determining if a Glassdoor review is inaccurate or defamatory can be a subjective process, and it is important to approach this task carefully and objectively. Here are some steps you can take to evaluate a review:

1. Read the review carefully: Read the review in its entirety to get a sense of the reviewer’s tone and perspective.

2. Look for specific examples: Look for specific examples or incidents that the reviewer has mentioned. If they have made specific allegations, try to verify them or look into them further.

3. Compare to other reviews: Compare the review to other reviews of the company on Glassdoor.

Preparing Your Request for Removal of the Negative Review

If you believe that a negative Glassdoor review violates the platform’s content guidelines or terms of service, you can submit a request for its removal. Here are some tips for preparing your request:

1. Gather evidence: Collect any evidence that supports your claim that the review violates Glassdoor’s guidelines or terms of service. This could include screenshots of the review, copies of relevant policies or legal documents, or other relevant materials.

2. Be specific: In your request, be specific about why you believe the review violates Glassdoor’s guidelines or terms of service. Provide specific examples and reference the relevant guidelines or terms.

3. Be professional: When making a request for removal, it’s important to maintain a professional tone and approach. Avoid making personal attacks or using aggressive language.

Gather Supporting Evidence for Deletion Request

If you believe that a Glassdoor review violates the platform’s content guidelines or terms of service, it’s important to gather supporting evidence to strengthen your request for its removal. Here are some tips for gathering supporting evidence:

1. Take screenshots: Take screenshots of the review and any relevant comments or interactions associated with it. This will provide a record of the review and its context.

2. Review your company policies: Review your company’s policies related to employee conduct, social media, and online reviews. Identify any policies that the review may violate.

3. Identify the reviewer: Try to identify the reviewer, if possible. Look for any identifying information in the review, such as their name, position, or location. If the reviewer is a current or former employee, review their employment records to see if there are any concerns that may be relevant to the review.

4. Consult with legal counsel: If you believe that the review may violate any legal requirements, consult with your company’s legal counsel to identify any relevant laws or regulations.

5. Look for patterns: Look for any patterns or trends in the reviews that may suggest a coordinated effort to damage your company’s reputation.

Draft a Professional Email Requesting Deletion

Here’s a sample email request for deletion of a Glassdoor review:

Subject: Request for removal of Glassdoor review

Dear Glassdoor Team,

I am writing to request the removal of a review that was posted on your platform about our company, [Company Name]. The review in question violates your community guidelines and terms of service, and we believe it is damaging to our company’s reputation.

The review in question was posted on [date], and it contains several inaccuracies and defamatory statements. Specifically, the review alleges that [specific allegation], which is not true and is damaging to our company’s reputation.

We have attached evidence that supports our claim that the review violates your community guidelines and terms of service, including screenshots of the review and our company policies related to employee conduct and online reviews.

We take all reviews on your platform seriously and understand the importance of honest and constructive feedback. However, this review does not meet your community guidelines and terms of service

Submitting Your Request to Remove the Glassdoor Review

To submit your request to remove a Glassdoor review, follow these steps:

1. Go to the Glassdoor help center: Navigate to the Glassdoor help center by clicking on the “Help” link at the bottom of the Glassdoor homepage.

2. Click on “Contact us”: Click on the “Contact us” button in the top right corner of the help center.

3. Select “Request removal of review”: Select the “Request removal of review” option from the dropdown menu.

4. Fill out the form: Fill out the form with your contact information, the company name, and the URL of the review you wish to have removed.

Contact Information for Submitting Your Deletion Request

Here’s the contact information for submitting your deletion request to Glassdoor:

1. Glassdoor Help Center: You can access the Glassdoor Help Center by clicking on the “Help” link at the bottom of the Glassdoor homepage. From there, you can submit a request for the removal of a review.

2. Email: You can also submit your deletion request via email. Send an email to Glassdoor’s customer service team at support@glassdoor.com with a brief explanation of why you believe the review violates Glassdoor’s community guidelines or terms of service.

3. Phone: If you prefer to speak to someone directly, you can contact Glassdoor’s customer service team by phone at 1-888-355-9323.

Making Sure Your Email is Received by Glassdoor

To increase the chances that your email requesting the removal of a Glassdoor review is received and processed by Glassdoor, here are some tips:

1. Use a clear subject line: Use a clear and specific subject line that indicates the purpose of your email, such as “Request for removal of Glassdoor review.”

2. Use a professional tone: Write the email in a professional and respectful tone. Avoid using aggressive or accusatory language.

3. Provide clear and concise information: Provide clear and concise information about the review you wish to have removed, including the URL of the review, the date it was posted, and a brief explanation of why you believe it violates Glassdoor’s community guidelines or terms of service.

4. Attach supporting evidence: Attach any relevant evidence, such as screenshots or copies of relevant policies or legal documents.

5. Follow up: After sending the email, follow up with Glassdoor’s customer service team to ensure that it has been received and is being processed.

Tips for Writing an Effective Email Requesting Removal of a Negative Review

Here are some tips for writing an effective email requesting the removal of a negative review on Glassdoor:

1. Use a clear subject line: Make sure the subject line of your email clearly indicates the purpose of your request, such as “Request for removal of Glassdoor review.”

2. Be concise: Keep your email concise and to the point. Provide a brief explanation of why you believe the review violates Glassdoor’s community guidelines or terms of service.

3. Use a professional tone: Use a professional and respectful tone in your email. Avoid using aggressive or accusatory language.

4. Provide specific details: Include specific details about the review, such as the URL, date it was posted, and any specific statements that you believe are inaccurate or defamatory.

5. Attach supporting evidence: Include any supporting evidence you have, such as screenshots or copies of relevant policies or legal documents.

6. Follow up: Follow up with Glassdoor’s customer service team to ensure that your request has been received and is being processed.

Following Up After Submitting Your Request to Remove a Negative Review How Long Does it Take For Glassdoor to Respond to a Removal Request? Strategies for Following Up After Sending Your Deletion Request Keeping Track of Your Communications With Glassdoor Regarding The Removal of The Negative Review

After submitting your request to remove a negative review on Glassdoor, it can take several business days for Glassdoor’s customer service team to respond. Here are some strategies for following up after sending your deletion request:

1. Be patient: Give Glassdoor’s customer service team a reasonable amount of time to respond to your request. Typically, it can take up to 7 business days for Glassdoor to respond.

2. Send a follow-up email: If you haven’t received a response after 7 business days, send a follow-up email to Glassdoor’s customer service team. Be polite and professional, and include any additional information or evidence that may support your request.

3. Call Glassdoor’s customer service: If you still haven’t received a response after sending a follow-up email, try calling Glassdoor’s customer service team directly. Be polite and professional on the phone, and explain your situation clearly and concisely.

Alternatives If You Cannot Get The Negative Review Removed Dispute Resolution Options Through Glassdoor Pursuing Legal Action Against The Poster Of The Negative Review Exploring Other Avenues For Potential Remedies

If you are unable to get a negative review removed from Glassdoor, there are other options you can explore. Here are a few alternatives:

1. Dispute Resolution Options through Glassdoor: Glassdoor provides a dispute resolution process that can be used if you believe that a review is inaccurate or unfair. This process involves submitting a response to the review that appears alongside the original review on the site. This can be an opportunity to provide your side of the story and address any inaccurate or misleading information in the review.

2. Pursuing legal action against the poster of the negative review: If the negative review contains defamatory or false statements, you may have grounds for pursuing legal action against the poster. Consult with a lawyer to determine whether you have a case and what legal options are available to you.

3. Exploring other avenues for potential remedies: If you cannot get the negative review removed or successfully dispute it through Glassdoor’s platform, there may be other avenues for potential remedies

While Glassdoor offers step by step directions for employees who wish to edit or delete a review they left in the last 30 days, it’s not so easy for an employer.

Conclusion

In conclusion, Glassdoor can be a valuable resource for employers and job seekers alike, but it’s important to understand the platform’s content guidelines and terms of service. If you come across a negative review on Glassdoor that you believe violates these guidelines or terms of service, you can take steps to request its removal. This includes gathering supporting evidence, drafting a professional email requesting removal, and following up with Glassdoor’s customer service team. If you are unable to get the negative review removed, there are other options you can explore, such as dispute resolution through Glassdoor or pursuing legal action against the poster of the review. Ultimately, the best approach is to use negative reviews as an opportunity to improve your employee experience and address any concerns that may be raised.