How to respond to glassdoor reviews

How to Respond to Glassdoor Reviews

There are several vital steps to follow if you want to learn how to respond to Glassdoor reviews. First, identify the reviewer and make it clear who you are. When responding to negative reviews, thank the reviewer for leaving the review and acknowledge their feedback. Finally, you can offer a private discussion with the reviewer if the situation warrants it. This will help the reviewer feel heard and appreciated.

Second, respond thoughtfully. People who write reviews on Glassdoor often take cheap shots and misrepresent facts. It’s best to avoid using negative language or emotions in your response. Instead, try to use a neutral tone and avoid emotive language. You can also provide an alternative method of communication to address issues. It’s best to follow up with the reviewer if you find them unprofessional or uninterested.

Third, be honest and do not use canned responses. This makes the company look like it’s hiding something. Be authentic. People appreciate honesty, so try to avoid using canned responses. Lastly, check your spelling and grammar. Using these strategies will help you respond to negative reviews without putting your company at risk of losing credibility. Remember: it’s not a perfect world – even if the reviewer is wrong.

The best way to respond to a Glassdoor review is to apologize to the reviewer and offer to fix the problem. Always acknowledge the issue raised and offer a solution. If necessary, take the conversation offline. If you respond in a friendly tone, the reviewer will feel that you genuinely care about their concerns. It will give them confidence in your company and improve their experience. This will make your company look more trustworthy to potential applicants.

If the review is negative, responding to every point raised is essential. It would be best if you took the time to understand what the reviewer is saying, and then make sure to explain your plans to solve the problem. Counter negatives with positives. Be sure to include the CEO’s response in the email. This will show the reviewer that you’re genuinely interested in the issues. Moreover, it will show the reviewer that you care.

When responding to Glassdoor reviews, make sure you respond in a professional tone. The reviewer’s style should be polite and sincere. A good technique will reflect the company’s values and the benefits it offers to its employees. It will also help you establish a positive reputation for your company in the market. When you respond to negative Glassdoor reviews, try to respond in a way that will show your genuine concern.

An excellent way to respond to Glassdoor reviews is to thank the person for leaving a review. Usually, employees are not too critical and aren’t looking for a long-lasting relationship with your company. But you can still respond to those who aren’t satisfied with the company’s performance. It’s best to address any concerns and address them internally. Ultimately, the best way to respond to Glassdoor reviews is to ensure they are helpful to your employees.

While responding to Glassdoor reviews may be difficult, it is vital to be courteous and sincere. You can respond positively if you don’t want to make a wrong impression. Be sure to thank the reviewer for their hard work. You can also offer to do some work to remedy the problem. If you don’t want to do this, you can’t blame the employee for being critical.

Companies should respond to Glassdoor reviews to prevent negative feedback. However, you must also be careful about who you choose to contact. This way, you can respond promptly and avoid getting caught up in a dispute. If a review is about a specific person, you’ll know if you can contact them. If you don’t have an email address, consider getting them. Many people will be surprised by the amount of information you have.

How do you respond to negative reviews on Glassdoor?

What do you do with lousy glassdoor reviews?

How do you respond to an employee review?

Should employers respond to glassdoor reviews?

Are glassdoor reviews accurate?

  • Glassdoor also maintains strict community guidelines to ensure all reviews and responses are helpful, balanced, and authentic. To gather balanced and actionable feedback for employers, Glassdoor asks employees to include “pros,” “cons,” and “advice to management” in their reviews.glassdoor.com
  • Because Glassdoor trusts our Employer Account holders to abide by our guidelines, we automatically put Employer Responses up on the site as soon as they are written. When an employer responds to a review, Glassdoor reveals the date posted the response and the title of the employer who responded. glassdoor.com is a robust platform for managing your employer’s brand; however, it should not be the only place where your employees can share their feedback with you. Perked.co glassdoor also maintains strict community guidelines to ensure all reviews and responses are helpful, balanced, and authentic. To gather balanced and actionable feedback for employers, Glassdoor asks employees to include “pros,” “cons,” and “advice to management” in their reviews.glassdoor.co.Glassdoor is a website where current and former employees review companies anonymously; additionally, Glassdoor allows users to anonymously submit and view salaries and search and apply for jobs on its platform. Glassdoor: love it or hate it, it’s here to stay.agency8recruiting.com Glassdoor has become an excellent resource for people to learn about a company, as the career website allows employees to write anonymous reviews.entrepreneur.com

Responding to Positive Glassdoor Reviews

Whether your Glassdoor reviews are positive or negative, responding to them shows that you care about your employees’ opinions. According to Suzanne Rupert, director of recruiting for Talent Acquisition Innovations, responding to the feedback indicates that you value the feedback and are willing to improve. This response also helps you gain new customers. When potential customers narrow their choices, they may choose the company that responds to reviews. This is important in attracting and retaining new talent.

How to Manage Glassdoor Reviews

You must manage Glassdoor reviews to ensure your company’s reputation is well-maintained. Luckily, plenty of services out there help you do this. Here are three tips to make it happen. First, by hiring a service, ensure you don’t miss out on any positive reviews. Managing Glassdoor reviews is not as difficult as it sounds. The first step is identifying the sources of negative posts and then addressing them.

how to respond to glassdoor reviews

In our existing age of interconnectedness, testimonials are among the most effective means to develop a clear employer brand. For staff members, testimonials offer the opportunity to be heard to know their voices matter. And for employers, testimonials provide a chance to look deep within the company culture as well as guarantee that what’s actually happening and being skilled inside a company is in line with what the company’s desires.

how to respond to glassdoor reviews

Employee Reviews Benefit the Entire Organization. However, there’s one big trouble: reviews can be challenging to wrangle. The process of capturing worker feedback, engaging and making the most of it, and afterward squeezing out as many insightful monitorings as possible is a full-time task at most pleasing and also a difficult job at worst.


This includes reading what current and previous workers have to say about the company on Glassdoor.


Your firm should be a unique place to work. If you have ever let someone go because they didn’t fit the society and also composed a negative evaluation, that’s alright– a business can not be all things to all people.


Encourage Extra Reviewers; assuming staff members are typically satisfied with your business, motivate more people to review. Generally, annoyed workers are the most likely to return to the web to discover their voice, while pleased workers state nothing.


It would be best if you noted all unfavorable reviews of your company since it’s a chance to enhance. If you see an issue reported two times, it’s time to take a look and try and also repair it.


Show on the comments—glassdoor community guidelines. Give the responses truthful reflection. If it makes feeling react, maybe directly, go for it in an open and candid method; if it doesn’t, move along. We’ve invested seven years building partnerships and an online reputation with our clients and personnel, so does the unusual unfavorable or not-as-positive-as-we ‘d-like comment genuinely call for action? Possibly, however, absolutely pick up from the responses.- Benjamin Ihnchak, Blurry Mathematics9.


It is very little you can do as soon as an adverse testimonial of your organization shows up on Glassdoor. Nonetheless, one point you ought to thoroughly consider moving on is to need employees to sign a non-disparagement arrangement as a component of an essential employment interaction. When a staff member is released, ensure you have a proper leave meeting and provide a duplicate of the non-disparagement clause.

how to respond to glassdoor reviews

Address the testimonial with the individual and also on Glassdoor. It is necessary to react to the negative review immediately. You can upload feedback on Glassdoor that focuses on your issue and interest in resolving any problems. This shows others that you care about the situation and wish to fix it (glassdoor community guidelines).


Do not emphasize the negative thoughts. Instead, please review the review with your group to guarantee that you take corrective measures that could be called for, advise your team that they can constantly come to you or elderly leadership with any issues they may have, and then move on. Equally, a chef can not be personally offended that a Yelper disliked his dish; you can not freak out anytime somebody composes something adverse regarding your organization.

how to respond to glassdoor reviews

When it concerns assigning a specific or team to lead your Glassdoor technique, you have a couple of options relying on the dimension of your company and also the volume of your on-line reviews. Numerous tiny business choose an individual from their HUMAN RESOURCES, recruiting, or social media teams to supervise their Glassdoor account.

That’s what effects your testimonials the most as well as keeps your employees involved as well as happy – glassdoor community guidelines.

how to respond to glassdoor reviews

Right here’s a first hint on why firm reviews issue:84% of task hunters would undoubtedly think about leaving their present employers for a business with an outstanding track record. However, if you’re dealing with reliable means to get the interest of passive candidates, polishing your company’s reputation is not a harmful use of time.


Outside of those tasks, you can attribute a large chunk of your credibility as an employer to company reviews. We’re a generation brought up on the power of a great testimonial; ask the 40% of U.S.


Having a plan to strategy, these take care of is an inevitable part unpreventable component employer brand company brand name. You must have a well-defined plan to monitor and manage company evaluations; doing it ad-hoc, only when you remember it or have some added time on your hands, is not a plan.

how to respond to glassdoor reviews

Glassdoor is the most prominent location to begin, but various other websites publish firm reviews.- notification that certain areas and nations use their business review sites.


Develop liability, And yes, someone in the employment advertising and marketing team requires to be responsible for firm reviews. This individual will see to it the job is done correctly by setting purposes and timelines, for instance, as well as dedicating time to reading and replying to evaluations when needed. Having a single person accountable for this likewise guarantees you’ll have consistency in the means evaluations are handled.

Make it clear that this is by no means necessary; however, it would assist develop and specifying the business’s employer brand name, along with bringing possible issues that matter to employees ahead. You can locate more assistance on the subject here – glassdoor community guidelines. You may be shy regarding requesting testimonials from employees since you’re bothered with prospective adverse comments.

Can Employers Respond to Reviews on Glassdoor?

If you have a Glassdoor account, you can read employee reviews of your company and respond to them. This is a great way to address any concerns that people have. You don’t have to respond to each review, though personally. Instead, you can acknowledge the thought and let it be. If possible, make sure to mention the positive aspects of your business. However, be careful not to make excuses for your poor performance or ignore negative comments.

Do Glassdoor Reviews Matter?

Do Glassdoor reviews matter? Almost all employers have at least one study on the website. This helps employers determine if they are an attractive place to work. However, there is a problem with these reviews. Many people leave them simply because they were unhappy or nudged by a supervisor. In other words, they do not reflect the actual image of the employer. So if you’re reading these reviews, don’t feel obligated to reply to all of them.

Glassdoor Response Examples – How to Effectively Respond to Glassdoor Reviews

Whether the review is good or bad, responding to Glassdoor reviews is crucial to improving your company’s reputation. Whether a customer has a positive or negative experience with your company, responding to these reviews can help impress potential employees and attract future candidates. In addition, taking a strategic approach to your responses can help you avoid looking like an amateur – and it can also help you convey your company’s professionalism.

Tips For Writing Glassdoor Response Templates

The following are some tips for writing a glassdoor response. Whether you’re a new employer or have been using the site for some time, you should be able to find the perfect tone to match the nature of your business. Your style should reflect your brand image and avoid sounding too “corporate.” While citing a canned response is perfectly acceptable, it’s essential to be genuine and honest.