Responding to a false Glassdoor review requires a thoughtful and strategic approach. Here are some steps to consider when crafting your response:

    1. Stay Professional and Calm: Maintain a professional and composed tone throughout your response. Avoid becoming defensive or engaging in arguments.
    1. Acknowledge the Review: Begin by acknowledging the reviewer’s feedback and expressing appreciation for their input. This demonstrates that you value employee feedback, even if you disagree with the content of the review.
    1. Address the Specifics: Address the specific points mentioned in the false review. Clearly and objectively refute any incorrect information or inaccuracies presented. Provide factual information, such as policies, procedures, or data that counter the claims made in the review.
    1. Provide Context: Offer additional context or information that helps provide a balanced perspective. For example, explain any relevant circumstances or background details that may help readers understand the situation better.
    1. Stay Constructive: Use the opportunity to highlight any positive aspects of your company or recent initiatives that directly contradict the claims made in the review. For example, share success stories, employee testimonials, or examples of a positive work environment.
    1. Invite Dialogue: Extend an invitation for further discussion or resolution privately. Please provide contact information or suggest alternative channels through which the reviewer can address their concerns directly with you or the appropriate personnel.
    1. Stay Within Legal Boundaries: Ensure your response complies with legal requirements and does not violate confidentiality or privacy obligations. For example, avoid disclosing sensitive information or making statements interpreted as defamatory or libelous.
    1. Consider Seeking Legal Advice: If the false review severely damages your company’s reputation, it may be wise to consult a legal professional to evaluate whether legal action or further steps are necessary.

Remember, your response addresses the reviewer and potential job seekers who may read the review. Therefore, maintain professionalism and use the opportunity to showcase your company’s commitment to addressing feedback and maintaining a positive work environment.

Each situation is unique, so tailor your response accordingly. It’s recommended to have internal guidelines or protocols for handling Glassdoor reviews to ensure consistency and adherence to company policies.

gbpnet Changed status to publish May 18, 2023