Handling defamatory Glassdoor reviews requires a careful and strategic approach. Here are some steps to consider:

    1. Assess the Review: Evaluate the review to determine if it meets the legal definition of defamation. Defamation typically involves false statements that harm the reputation of an individual or company. Consult with a legal professional to understand your jurisdiction’s laws and requirements.
    1. Gather Evidence: Collect evidence that demonstrates the false and defamatory nature of the review. This may include screenshots, records, or any other documentation that refutes the claims made in the study.
    1. Consult with Legal Counsel: Seek advice from an attorney specializing in defamation or online reputation management. They can guide you through the legal options and help formulate an effective strategy.
    1. Flag the Review: On the Glassdoor platform, utilize the flagging or reporting feature to bring the defamatory review to the attention of Glassdoor’s moderation team. Provide a clear explanation and any supporting evidence to strengthen your case.
    1. Respond Professionally: Craft a professional response to the review, addressing the false statements and providing factual information to correct inaccuracies. Remain calm and objective, and refrain from personal attacks or arguments.
    1. Pursue Legal Action: If the defamatory review continues to harm your reputation or Glassdoor does not take appropriate action, you may consider pursuing legal action. First, consult with your attorney to understand the requirements, potential outcomes, and risks involved in taking legal recourse.
    1. Promote Positive Feedback: Encourage satisfied employees to share their positive experiences on Glassdoor to counterbalance the impact of the defamatory review. In addition, highlight your company’s positive aspects to provide readers with a balanced perspective.

Remember, addressing defamatory reviews can be a complex legal process, and it’s important to seek advice from a qualified attorney who can provide guidance based on your specific circumstances and jurisdiction. They will be best equipped to assess your case, advise on the appropriate course of action, and guide you through the legal process.

gbpnet Changed status to publish March 8, 2024