Responding to Positive Glassdoor Reviews
If you are an Employer, you should respond to any positive Glassdoor reviews. There are several reasons to do this, including humanizing your business, forming a relationship with the reviewer, and demonstrating change. It is important to remember that most negative reviews are exaggerated and that you should not take the study personally. Instead, respond with humility and acknowledge that you understand the reviewer’s point of view. Responding to negative Glassdoor reviews will also impress prospective job applicants, so it’s imperative to respond to them quickly and proactively.
Employers should respond to positive Glassdoor reviews.
Although the Glassdoor review might not be in the best possible light, responding to it is essential for an employer’s reputation. Glassdoor users have a more favorable impression of companies that respond to the reviews. As such, employers should try to respond to the thoughts in a timely fashion and a professional tone. The response should directly address the issues brought up by the reviewer and provide solutions, if necessary. If the reviewer is still unhappy with the company, take the conversation offline.
While responding to negative reviews is essential, employers should avoid sending canned responses. Most people can sniff out a canned response, and it might backfire. Instead, respond honestly and sincerely with specific details and personal answers whenever possible. It shows sincerity and can even cool off disgruntled employees. Be specific, and address each point raised in the review as thoroughly as possible. Avoid getting drawn into a discussion about a reviewer’s personal feelings. Such talks will end up hurting the company’s reputation and could harm their experience with the company.
Employers must respond to negative Glassdoor reviews. Glassdoor has become one of the largest sites for employee reviews, and a company can’t ignore it entirely. However, negative reviews should improve working conditions, improving employee sentiment and perceptions. On the other hand, encouraging positive Glassdoor reviews is also a powerful way to increase your average rating. But if you don’t respond, you may hurt your reputation and attract future employees.
Employees should acknowledge customer evangelists.
Customer evangelists are different from average reviewers. They have a deep knowledge of the business, advocate for the brand, and often depend on the company for their livelihood. If you ignore them, you will likely only create unnecessary hurt. Fortunately, there are many ways to acknowledge evangelists, even if their positive feedback isn’t always deserved.
You should only respond to a certain percentage of reviews.
There are two types of Glassdoor reviews: those addressing your company’s problems and those expressing their opinions. Glassdoor reviews address issues with the company’s product or services, while those addressing career concerns are entirely different. Most people spend one-third of their lives working, so it’s only natural that they want to hear what they have to say about their employer. Remember when responding to Glassdoor reviews that they are not all created equal. While responding to a few negative reviews may not make a huge difference in your company’s bottom line, it will help you keep your brand high among the employees who read them.
It would be best if you used the right tone and wording when responding to Glassdoor reviews. Once you’ve posted your response, you can’t edit it. It makes it crucial to write your thoughts in Word and do a quick spell check. Additionally, it’s a good idea to have a colleague read over your response before publishing it. Ask for feedback and make sure that your answer is helpful.
While many of these reviews will raise specific issues, it’s important to remember that not every review requires a complete public response. For example, some thoughts could put your company at a disadvantage in a legal proceeding, while others may be merely negative and have little effect. So, define what situations call for a complete public response and when it’s better to stay offline. Having a straightforward procedure also helps you manage the expectations of staff who will step in when your designated responder is not available to respond.
How do you respond to a positive review?
How do you respond to positive feedback emails?
How do you thank someone for a good review?
Can you respond to reviews on Glassdoor?
How to respond to a good review?
Positive Review Response Examples
You have probably heard about the formula for writing a positive review response. Whether a negative or a positive review, there’s a sure way to respond to each one. But how do you go about creating one? Here are some positive review response examples. These examples will show prospective guests why you should respond positively to each review. They’ll also help you fix the problem that caused the negative review. So read on to find out how to create a good review response.
One of the employers’ most significant mistaken beliefs about Glassdoor reviews is that they’re a one-way discussion – that a business’s track record entirely depends on what employees claim, with no room for the company itself to consider. But the truth is, Glassdoor reviews provide a massive possibility for employers to have a voice in the conversation around their employer brand.
Establish a business alert to inform you when brand-new testimonials are published to ensure that you’re constantly in addition to your video game. To do this, simply most likely to your email choices in the company facility and pick just how you usually want to get these emails. Once more, believing is crucial to reply to evaluations in a fast way.
Favorable as Workable: Thank the worker for their positive testimonial, strengthen what’s functioning, and individualize your action to offer it a human touch. Negative as well as Workable:
- Thank the worker for putting in the time to share comments.
- Acknowledge the issues pointed out.
- Also, interact with what is being done to boost them.
If you have built your company from scratch, it isn’t easy to be objective regarding your brand name. However, you have discovered how to take objection in stride if you desire to boost. And when a staff member takes you to task, you’ll intend to react in a manner that secures your track record.
Employers can also use Glassdoor to understand the business with which they function and improve their processes. If you’ve never used the site or mobile app before, you can immediately seek out any company to learn what their employees think about them.
Your initial reaction could state much about your brand, and so will just how you openly react to these reviews. However, before we get right into that, let’s discuss why these reviews also matter.
And also, while 89% of Glassdoor customers are actively looking for a new task or would consider much better possibilities, others will utilize the system to keep track of brand names they are passionate about on a customer or vendor level. Simply put, you have a massive opportunity to win over task prospects, clients, companions, and neighborhood members with your Glassdoor evaluations.
That said, it’s occasionally proper for visitors to take Glassdoor evaluations with a grain of salt. For example, the platform doesn’t take action to confirm that a reviewer was or is utilized by a specific business, nor is there anything that quits individuals from uploading several testimonials for the same firm.
A mistreated staff member could plague the company with unreasonable adverse reviews, while a company can, in theory, spam their account with unwarranted favorable ones. Evaluations are confidential, which can help protect against staff member revenge and advertise direct and equipped feedback. However, it additionally has the potential to be abused.
It means companies must be proactive concerning urging reviews from workers in a method that still reveals integrity. Unfortunately, some firms will supposedly force current workers to leave a positive review (in some cases throughout the starting stages of their work) to combat negative comments or inflate their accurate perception of the platform.
At Semify, we have recently undergone significant adjustments in our culture and framework. For example, while Glassdoor allows staff members to leave evaluations for up to 5 years after their employment has ended, a review from even a year ago might not accurately reflect the existing experience somebody might have with your business.
Understanding what they are can strengthen your brand’s approach to online reputation monitoring. For example, when you recognize the restrictions of Glassdoor, how to reply to negative evaluations will not be such a challenging concern to answer. Instead, you’ll be better equipped to encounter those difficulties head-on and in a manner that puts a positive light on your firm.
If you stop working to deal with either of these issues, you’re bound to have a lot of turnovers, plain and simple. Unfortunately, we’re beginning to see the effects of the “Great Resignation,” and numerous companies are working with the problem, unable to discover the candidates they need to fill available placements.
Suppose you’re obtaining many reviews that mention reduced pay, an absence of paid pause or benefits, or no real chances for development. In that case, you’re genuinely not offering employees a reason to remain (or prospects a reason to use). It’s rare to discover workers in their 20s and 30s eager to stay with a single company for even more than a few years.
On the other hand, Glassdoor reports that 84% of employees with high benefit complete satisfaction also say high degrees of job fulfillment. Health and wellness insurance policy, vacation time or PTO, and retirement preparation alternatives are the most vital benefits to staff members. As well as generally, 95% of staff members say that payment plays a crucial role in their task fulfillment. However, only 65% of those surveyed could state they were more than happy with just how much they were making money.
At Semify, we hear from resellers who have looked us up on Glassdoor before partnering with us (or even arranging a phone call with us). Likewise, Google Company accounts and Facebook examine consumers’ issues. Yet they tell part of the tale. Given that Glassdoor is especially tailored towards existing and previous employees, numerous customers will undoubtedly seek these evaluations to get a sense of what a company is like behind the scenes.
Suppose you, n a regular basis, reply to your Glassdoor reviews. In that case, you’ll show that: You care about your employees, You’re devoted to improving firm society, You intend to recognize where things failed, and You need to be seen as an industry leader. Replying to customer testimonials is essential, and so is reacting to testimonials from your employees.
A consumer will often be more than happy to do organization with you despite several adverse testimonials. This is because they recognize that not every experience can be wonderful and that they’ll be dubious of an account with only 5-star testimonials. Yet a prospective hire or organization companion could be terrified off almost quickly if they see that employees are differing with exactly how you run things.
How to Write a Better Review reply
Responding to a review is an excellent opportunity to share positive publicity. You can share it with your existing followers or use it as a testimonial on your website. The social media purpose of replying to a review is to generate leads, but keeping the sentiment of being grateful for your customers is essential. Here are some helpful tips. Then, you can use them to make a better reply. Read on to learn more!